00Support

Help, whenever you need it.

Find answers fast, track a build, or reach a real person on the team. However you got here, we will get you sorted.

Orders & shipping

Check build status, tracking, and delivery for any order.

Troubleshooting, BIOS, thermals, and post-delivery help for your system.

2-year workmanship warranty and a 30-day return window on every build.

Not sure which configuration fits your needs? We will help you spec it.

01Common questions

Still stuck? Contact the team and we will help directly.

How long does a build take?: Most made-to-order systems are assembled, burned in, and shipped within 5–7 business days. You can watch each stage in real time from your account or the order tracker.
Can I track my build in progress?: Yes. Every order has a live build tracker showing component installation, burn-in and QA, and shipping — updated by the technician building your machine.
What warranty do I get?: Every SFF Forge system carries a 2-year workmanship warranty. Individual components keep their manufacturer warranties, and we help coordinate any claims.
Do you offer returns?: Systems can be returned within 30 days of delivery. Reach out through the contact form or a support ticket and we will arrange it.
I already own a Forge system — how do I get help?: Sign in and open a support ticket from your account. Tickets are threaded and can be linked to a specific order so we have full context.